crickex pkr Privacy Policy

1 Information We Collect

crickex pkr collects personal data from players through several channels: directly from you when you register or use the platform, automatically through technical systems as you interact with our website, and from third-party service providers such as payment processors and identity verification partners. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a crickex pkr account, we collect the following information:

• Full legal name as it appears on your Bangladesh National Identity Card (NID) or passport
• Date of birth (used to verify that you meet the 18+ age requirement)
• Bangladesh mobile phone number
• Email address (if provided during registration)
• A username and securely hashed password of your choosing
• Your preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may ask you to submit the following documents before processing withdrawals or unlocking certain account features:

• A clear image or scan of your Bangladesh NID (front and back)
• A valid Bangladesh passport photo page, or a Bangladesh driving licence
• A recent utility bill, bank statement, or bKash/Nagad transaction receipt as proof of address
• A selfie photograph held alongside your identity document, if required for enhanced verification

1.3 Financial and Transaction Data

When you make a deposit or request a withdrawal on crickex pkr, we collect transaction data including:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
• The mobile number or account identifier associated with your payment method
• Transaction amounts in BDT, transaction timestamps, and payment reference numbers
• Deposit and withdrawal history linked to your crickex pkr account

crickex pkr does not store full card numbers or mobile wallet PINs on its own servers. Card and wallet credential processing is handled entirely by our PCI-compliant payment gateway partners.

1.4 Gameplay and Betting Data

We collect records of your activity on the crickex pkr platform, including:

• Games played, bet amounts, game outcomes, and session durations
• Sports betting selections, odds accepted, markets wagered, and bet settlement records
• Bonus claims, wagering progress, and promotional participation history
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)

1.5 Technical and Device Data

Our platform automatically collects certain technical information when you access crickex pkr, including:

Data Type	Examples	Purpose
IP Address	Your device's internet address at login	Fraud detection, geographic verification
Device Information	Device type, OS version, browser version	Platform optimisation, security monitoring
Session Data	Login timestamps, session duration, pages visited	Security, responsible gaming monitoring
Referrer Data	URL from which you arrived at crickex pkr	Analytics, affiliate tracking
Cookie Data	Session cookies, preference cookies	Authentication, user experience

1.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages, your contact details, and the resolution applied. This information is used to resolve disputes, improve support quality, and maintain a record of any commitments made by our team.

2 How We Use Your Data

crickex pkr processes personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are described below.

2.1 Account Management

We use your registration data to create and maintain your crickex pkr account, authenticate your identity at each login, and communicate important account-related information such as password resets, withdrawal confirmations, KYC status updates, and changes to our Terms & Conditions or this Privacy Policy.

2.2 Payment Processing

Transaction data is processed to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods. We share the minimum necessary payment information with our payment gateway partners to complete transactions. We also use transaction data to detect unusual financial activity, process refunds where applicable, and maintain accurate BDT account balances.

2.3 Legal Compliance and KYC

crickex pkr is committed to operating a safe, fair, and compliant platform. We use identity and KYC data to verify player age (confirming the 18+ requirement), prevent underage gambling, conduct anti-money-laundering (AML) checks, and respond to any lawful requests from regulatory or law enforcement authorities.

2.4 Platform Security and Fraud Prevention

Technical and device data, IP addresses, and gameplay records are analysed by our security systems to detect and prevent fraud, account takeovers, bonus abuse, collusion, and other prohibited activities. Where fraudulent activity is detected, we may share relevant data with law enforcement agencies or financial institutions as required.

2.5 Responsible Gaming

We use gameplay and session data to monitor for signs of problematic gambling behaviour, to apply responsible gaming tools (such as deposit limits and self-exclusion periods) that you have requested, and to fulfil our duty of care to players. This processing is essential to the safe operation of crickex pkr and cannot be disabled without compromising player protection.

2.6 Personalisation and Communications

With your consent, we may use your gameplay history and preferences to personalise the promotions and content you see on crickex pkr — for example, highlighting cricket betting markets during BPL or T20 World Cup seasons, or presenting slot promotions relevant to your playing patterns. You may withdraw this consent at any time by contacting [email protected].

2.7 Analytics and Platform Improvement

Aggregated and anonymised usage data is used to understand how players interact with crickex pkr, identify areas for improvement, and optimise the performance of our games, betting markets, and payment processes. Individual players cannot be identified from this anonymised analytical data.

3 Legal Basis for Processing

crickex pkr processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

Processing Purpose	Legal Basis
Account creation and management	Performance of a contract (the Terms & Conditions you agreed to at registration)
Payment processing and transaction records	Performance of a contract; legal obligation
KYC identity and age verification	Legal obligation; legitimate interest (preventing underage gambling and fraud)
Fraud detection and platform security	Legitimate interest (protecting the platform and its players)
Responsible gaming monitoring	Legitimate interest; legal obligation (duty of care)
Personalised promotions and marketing	Consent (you may withdraw at any time)
Aggregated platform analytics	Legitimate interest (improving platform quality)
Compliance with legal requests	Legal obligation

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To withdraw consent for any specific processing activity, contact [email protected].

4 Data Sharing & Disclosure

crickex pkr does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment gateway partners, including the operators of bKash, Nagad, Rocket, and Upay integrations, and with international card processors for Visa and Mastercard transactions. These partners are contractually bound to handle your data securely and to use it solely for the purpose of processing the specific transaction.

4.2 Identity Verification Partners

KYC documentation (NID copies, passport scans, proof-of-address documents) is shared with our authorised identity verification service provider for the sole purpose of verifying your age and identity. This partner operates under a strict data processing agreement and is not permitted to retain or use your documents beyond the scope of the verification task.

4.3 Game Providers

When you play games on crickex pkr powered by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming, limited technical session data (such as a session token and player ID) is shared with those providers to enable gameplay. These studios do not receive your full name, contact details, or payment information.

4.4 Law Enforcement and Regulatory Authorities

crickex pkr may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by applicable law, a valid court order, or in response to a lawful request. We will notify you of such a disclosure where we are legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the crickex pkr business, your personal data may be transferred to the successor entity. In such circumstances, we will provide advance notice and ensure that the receiving entity is bound by equivalent data protection obligations before any transfer takes place.

5 Cookies & Tracking

crickex pkr uses cookies and similar tracking technologies on its website to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by the crickex pkr server when you visit our site. The types of cookies we use are described below.

5.1 Strictly Necessary Cookies

These cookies are essential to the operation of crickex pkr and cannot be disabled. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your region and language preferences. Without these cookies, the platform cannot function correctly.

5.2 Performance and Analytics Cookies

We use performance cookies to collect aggregated, anonymised data about how players navigate crickex pkr — for example, which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is used exclusively to improve the platform. No individual player can be identified from this data.

5.3 Functional Cookies

Functional cookies remember your preferences and settings — such as your preferred deposit method, table game stakes, or notification preferences — so that you do not need to re-enter them on each visit. These cookies improve your experience but are not essential to the platform's core operation.

5.4 Cookies We Do Not Use

crickex pkr does not deploy third-party advertising cookies, cross-site tracking pixels, social media tracking tags, or any cookies that profile your behaviour across websites other than crickex pkr. We do not use cookies to build advertising profiles or share your browsing behaviour with advertising networks.

5.5 Managing Cookies

You can control cookie settings through your browser. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that blocking strictly necessary cookies will prevent you from logging in to or using the crickex pkr platform. Performance and functional cookies can be disabled without affecting core platform access, though some personalised features may not work as expected.

6 Data Retention

crickex pkr retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or legitimate business need. Our standard retention periods are as follows:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
KYC identity documents	5 years from submission date	Anti-money-laundering compliance
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
Gameplay and betting history	3 years from last bet date	Dispute resolution, responsible gaming
Support communications	3 years from last interaction	Dispute resolution, quality assurance
Session and device logs	12 months from session date	Security monitoring, fraud detection
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is used in place of deletion, the resulting data may be retained indefinitely for aggregate analytical purposes.

6.1 Self-Exclusion Records

If you request self-exclusion from crickex pkr, a record of your exclusion will be retained for a minimum of 5 years following the expiry of the exclusion period. This is necessary to prevent you from being re-admitted to the platform inadvertently and to fulfil our responsible gaming obligations. Please visit our Responsible Gaming page for full details on self-exclusion options.

7 Your Data Rights

crickex pkr respects and upholds the data rights of all players. As a player accessing crickex pkr from Bangladesh, you hold the following rights in relation to your personal data:

7.1 Right of Access

You have the right to request a copy of the personal data that crickex pkr holds about you. Upon receiving a valid access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and the recipients with whom it has been shared. Access requests are fulfilled within 30 calendar days.

7.2 Right to Rectification

If any personal data held by crickex pkr is inaccurate or incomplete, you have the right to request that it be corrected. For registration details such as your name or date of birth, correction requests may require supporting documentation (such as an updated NID) to prevent fraudulent alterations.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you believe the data has been processed unlawfully. Please note that certain data (such as financial transaction records and KYC documents) must be retained for defined periods as described in Section 6, and cannot be deleted on request while those retention obligations remain in force.

7.4 Right to Restriction

You have the right to request that crickex pkr restricts the processing of your personal data in specific circumstances — for example, while a rectification request is under review, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.

7.5 Right to Object

Where crickex pkr processes your personal data on the basis of legitimate interest, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

7.6 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another controller where technically feasible.

7.7 Rights Related to Automated Decision-Making

If a significant decision affecting your crickex pkr account has been made solely through automated processing — such as an automated fraud flag or account suspension — you have the right to request human review of that decision. To exercise this right, contact [email protected] with the subject line "Automated Decision Review Request" and include your registered username and a description of the decision you wish to have reviewed.

7.8 How to Exercise Your Rights

To exercise any of the rights described above, send a written request to our data team at [email protected]. Please include your registered username, the specific right you wish to exercise, and any supporting documentation that may be required. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

7.9 Minors

crickex pkr is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account on crickex pkr, please contact [email protected] immediately. Any account found to belong to a person under 18 will be closed, all associated funds will be returned, and all personal data will be deleted as soon as the investigation is complete.

8 Contact & Complaints

8.1 Contacting Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way crickex pkr processes your personal data, please contact our data team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Privacy Request — [Your Username]"
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days
• Business hours: Monday to Saturday, 09:00–20:00 Bangladesh Standard Time (BST, UTC+6)

8.2 Raising a Complaint

If you are not satisfied with how crickex pkr has handled your personal data or responded to a data rights request, you have the right to raise a formal complaint. We encourage you to contact us directly in the first instance so that we can attempt to resolve your concern promptly. All formal complaints are reviewed by a senior member of our compliance team and responded to within 15 business days.

8.3 Policy Updates

crickex pkr reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make a material change to this Policy, we will notify registered players by email or by displaying a prominent notice on the crickex pkr platform at least 14 days before the change takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of crickex pkr after the effective date of any update constitutes your acceptance of the revised Policy.

8.4 Governing Language

This Privacy Policy is written in English and the English version shall prevail in the event of any dispute or ambiguity regarding the interpretation of its terms. crickex pkr operates in English across all jurisdictions in which it is accessible, including Bangladesh.